FAQ's

Are these original?

Yes, 100% original products manufactured and retailed by Scent You itself.

What is our return policy?

We offer a hassle-free return and exchange policy within 15 days of receipt. To ensure a smooth return process, we recommend trying the complimentary 6ml pocket carrier included in your package. If the fragrance meets your expectations, you're welcome to keep the full-size product. However, if you'd like to exchange or return the fragrance, please keep the main standard carrier unopened. Simply return the complete package to us and we'll process your request promptly, issuing either an exchange or a full refund according to your preference.

Refunds:

Upon receipt and inspection of your returned item, you will receive a notification email confirming its arrival. This email will also inform you of the approval or rejection of your refund request.

Approved refunds will be processed promptly, with the credited amount automatically deposited back to your original payment method.

Shipping:

Please note that you are responsible for covering the return shipping costs. These costs are non-refundable. In the case of an approved refund, the return shipping fee will be deducted from the total refund amount.

We ensure the operations to be processed with in 24 hours once the products are recieved.

Whats the lasting of your perfumes?

The longevity of perfume can vary depending on several factors, including individual body chemistry, skin type, climate, and activity level. We understand the importance of long-lasting fragrance, particularly in Pakistan's climate. Our fragrances are formulated to perform well in these conditions, typically lasting up to 8 hours. While individual experiences may differ, some customers have reported even longer-lasting effects exceeding 24 hours for certain scents.

Is there any difference in attar and perfume?

Both perfumes and attars utilize the same fragrance notes. However, attars offer a more intense olfactory experience due to their higher concentration. This means the aromatic compounds in attars are present in a greater proportion compared to perfumes. Perfumes, on the other hand, contain a lower concentration of fragrance notes diluted with a solvent, typically alcohol. Despite the difference in concentration, both perfumes and attars can share the same fragrance pyramid, offering a similar scent profile.

Whats the concentration of your perfumes?

The optimal concentration for a perfume is determined by the specific ingredients and their characteristics. However, we typically formulate our fragrances in the Eau de Parfum (EDP) or Parfum concentration categories.

How can I return the fragrance if I dont like the perfume?

Here is the proper guide to our return policy, please feel free to have a look there.

15 Days Return Policy – No Questions Asked

We are proud to offer a unique return policy for the first time in Pakistan. We send your main perfume bottles along with an additional 6ML pocket carrier and two different 2ml freebies. It is advised to use the pocket carrier before opening the main bottle. If you don’t like it, you can return it and get a full refund – no questions asked.

  • This policy only applies to main products.
  • This policy is only applicable if the main bottle is unused.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post at their own expense to our address.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 7 working days after receiving the returned products.
  • All returns should be sent to Scent You Head Office, Bahadarpur, Bosan Road, Multan.
  • For further queries about exchanges and returns, please contact us at mehtaabaliraza@gmail.com.

Follow these simple steps to return or exchange your item(s):

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Download Return Form

Please make sure that the item(s) you wish to return, along with the Return Form, are included with your return shipment. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post at their own expense to the following address:

Scent You

Address: Head Office Scent You, Bahadarpur Bosan Road, Multan.
Email: mehtaabaliraza@gmail.com
UAN: (+92)61-6218681
WhatsApp:(+92)311-1197979


Our working hours are from 8:00 am to 04:00 pm. (Winter) (Lunch Break: 01:00 to 01:30 pm)
Our working hours are from 8:00 am to 05:00 pm. (Summer) (Lunch Break: 01:00 to 02:00 pm)

Do you use alcohol in your perfumes?

While some fragrance formats, like attars, utilize oil-based formulas, a significant portion of the perfume industry relies on alcohol as a solvent.

In our spray perfumes, alcohol plays a crucial role in dispersing and amplifying the fragrance notes. This allows for a lighter application and a more consistent scent experience throughout the day.

Yes we do use Ethanol as a carrier in our perfumes.

Does your perfumes cause allergy or skin rashes?

We prioritize the use of high-quality ingredients in our perfumes. While we formulate our fragrances to be gentle on most skin types, we recognize that fragrance sensitivity can vary from person to person. For those with highly sensitive skin, we recommend reviewing the fragrance ingredients listed on the product packaging before use. A patch test on a small area of your inner arm can also be helpful in determining if any irritation may occur. If you experience any discomfort after using a product, discontinue use and consult a dermatologist for personalized guidance.

Whats the delivery time for my parcel?

We prioritize prompt order fulfillment. Once your order is confirmed, it will be shipped from our warehouse within 24 business hours. Delivery timelines typically range from 24 to 72 business hours, depending on your location.

However, in sale days, due to unusual number of orders, the shipment has a chance of delays.

What is the payment method?

We offer multiple payment methods;

- Cash on Delivery (COD)
- Prepayment ( via Bank Transfer, Wallet Transfer, Credit Cards, Debit Cards etc)
- Installment Plans ( Easy Installments via our 3P Payment Partner which could analyze your credit score and make payments)

If you still have any query, please feel free to write to us;